Text Messages (+Go Web App)

For the web version of +Go, patients who are participating in the program will receive text messages on their phone.

Text messaging and data rates may apply for text messages. DO NOT REPLY to text messages as these are informational only. Contact your phone service provider for more information about your messaging plan. Patients can unsubscribe from messages (and unenroll from monitoring) by texting STOP to the automated messages.

Messages are sent to the phone number that the Care Team member used when assigning the patient's service level. If the patient's phone number needs to be changed, the Care Team can change it on the invites page or on the patient's profile. When you change the patient's phone number, the invitation text message will be resent to the new phone number.

In this article 

• Invitation Text Message
• Patient Confirmation
• Pathway Due Message
• Unsubscribing (STOP Message)
• Re-Subscribing (START Message)
• Short Code

 

Invitation Text Message

The patient is sent an invitation text message when a Care Team member enrolls them in the +Go service level. This text message contains the link (URL) that allows the patient uses to access the Vivify web app. The link will open the program in their phone's browser. The text in the message URL is configurable. If the patient doesn’t click the first invitation link, they will be sent a reminder link in the future. For example, Hi {first name}! Welcome to Vivify Health's Connected Care program. Reply STOP at any time to stop. Msg/data rates may apply. Tap the link to start. {link}

If the patient is using the web version of +Go and then receives a link to download the app, the patient will not be taken to the Download page, but will instead see the Login page. The patient should clear their browser cache to make the Download page appear.

Patient Confirmation

The patient enters their phone number and/or email. The PIN number allows the patient to begin the program. Creating a password is an optional step and will appear for the patient only if enabled. The PIN text message that patients receive is configurable. For example, Hello {FirstName}, your PIN is {Pin}.

 

Pathway Due Message

The patient will receive a reminder text message when the their health session is due. If the patient has not completed their health session within the time period specified, the same reminder text is sent to the patient. The information in the reminder text message is configurable.

For example, Hi {First Name}! It’s time for your {program} check-in. Select the link below to open the Vivify Health app to complete it. {URL}

Unsubscribing (STOP Message)

Patients that want to stop participating in the program can text STOP to unsubscribe.

Re-subscribing (START Message)

The patient will receive only one confirmation message that informs them that they will no longer receive communication and can resume the program by texting START. When the patient's texts START after unsubscribing, they will be re-enrolled in the program and will receive their pathway due message as scheduled previously. The actions are recorded in the Patient History and appear on the Patient Monitoring page.

Short Code

A short code is visible for text messages, this means that instead of the ten-digit number that was used previously, a five-digit number will be visible when a patient receives text messages for their program. This SMS functionality provides a more consistent experience for patients and prevents issues with carrier message requirements.