Patient Response Queue Times Resolution - 07/14/2020 Follow
Patient Response Queue Times Resolution - 07/14/2020
The issue is now resolved with patient response queue times for United Health Group. The root cause was with a database process that needed manual intervention. The queue is currently four (4) hours behind. Patient alerts within the Pathway portal will be delayed for the next several hours until the queue is caught up.
This issue did not affect the direct Vivify US or Canada Customers. No services were impacted for those Customers.
We will continue to monitor progress of the response queue and will only send out another communication if there is an ongoing issue.
Vivify Health Customer Support