Why hasn’t the kit been picked up from the patient? Follow
In the Care Team Portal, on the Kit Ship/Pickup page, check the pickup status and tracking in Kit Logistics. To open the Kit Ship/Pickup page, on the navigation panel, click Kit Logistics>Kit Ship/Pickup.
In the patient header, the Care Team will see the current kit status and the total number of days since the kit was assigned to the patient.
Kit Shipping and Pickup information in the Care Team Portal is synchronized with the information in the Logistics portal, if Logistics permissions are enabled. When the Logistics center ships a kit that is in ordered status, then the status in the Care Team Portal will automatically be updated as Shipped. Also, when welcome calls are completed to patients, the status will be reflected in the Kit History.
The following table lists the status cycle for kits:
|An order has been created for the kit in the Logistics portal. Or, the Care Team member clicked Mark as Ordered.|
|The kit was manually changed to processing using the menu button Mark as Processing.|
|In the Logistics portal, the kit has been marked as Shipped on the Ship Kit page. Or, the Care Team member manually clicked Mark as Shipped from the menu.|
|The delivery company notified the Logistics Portal (via tracking number) that the kit was received by a patient. When the patient accepts the EULA on the tablet, the status is automatically set to In Use.|
|The kit has not yet been cleaned and reprocessed by Logistics. When a Care Team member changes a patient's status to Completed, the kit is automatically set as Dirty. When the kit leaves this status, it goes to Reprocessing.|
|The delivery company notified the Logistics Portal (via tracking number) that the kit was received at the customer's location.|
The kit was delivered to the Logistics facility (confirmed via tracking number), and they have not yet started reprocessing the kit. This status appears when the kit is marked as received in the Logistics portal.
|The kit is being cleaned and prepared for another patient at the Logistics facility.|
|The kit was marked as lost manually in the menu. This means that the kit is not currently able to be located by Logistics or the Customer. When it is found, it can be returned to Logistics to begin reprocessing.|