How to Unassign a Service Level

This process is used to transition a patient to a different platform, for example BYOD or IVR. If the patient needs to be removed from the program, then you can complete the patient using the menu in the patient's header.

As a Care Team member, to unassign a service level from one of your Patients:

1. On the Patients page, click the patient.

   

   The Patient Profile appears.

2. In the service level panel on the Patient Profile page, click .

   

   The Choose Unassign Option window appears.

   

3. Do one of the following:

   If you want to unassign	Then
   RPM or RPM + Video	Click here How To Unassign a Kit.
   BYOD, IVR, or CMP	Click Unassign Service Level, and then click OK.

   The Patient Profile page appears and the service level details are no longer visible.