Viewing Kit Status Follow
The statuses that appear on the Kit Ship page change based on where the kit is in the process of delivery.
Note: The delivery process is controlled by the Logistics portal, but you can manually change the status using the menu. The menu contains options to Mark as Shipped, Mark as Ordered, and Mark as Processing.
After a kit is changed to the order status Shipped, Waiting for Use... appears on the page. When the Patient uses the shipped tablet to complete one Pathway question, Waiting for Use... changes to In Use, and the Patient status changes to Active. When the tablet is in the In Use status, the Patient and kit information is removed from the Ship/Pickup page.
The following table lists the status cycle for kits:
|An order has been created for the kit in the Logistics portal. Or, the Care Team member clicked Mark as Ordered.|
|The kit was manually changed to processing using the menu button Mark as Processing.|
|In the Logistics portal, the kit has been marked as Shipped on the Ship Kit page. Or, the Care Team member manually clicked Mark as Shipped from the menu.|
|The delivery company notified the Logistics Portal (via tracking number) that the kit was received by a patient. When the patient accepts the EULA on the tablet, the status is automatically set to In Use.|
|The kit has not yet been cleaned and reprocessed by Logistics. When a Care Team member changes a patient's status to Completed, the kit is automatically set as Dirty. When the kit leaves this status, it goes to Reprocessing.|
|The delivery company notified the Logistics Portal (via tracking number) that the kit was received at the customer's location.|
The kit was delivered to the Logistics facility (confirmed via tracking number), and they have not yet started reprocessing the kit. This status appears when the kit is marked as received in the Logistics portal.
|The kit is being cleaned and prepared for another patient at the Logistics facility.|
|The kit was marked as lost manually in the menu. This means that the kit is not currently able to be located by Logistics or the Customer. When it is found, it can be returned to Logistics to begin reprocessing.|