When downloading the app, will I be prompted for payment? Is this app free of charge? Follow
When downloading the app, will I be prompted for payment? Is this app free of charge?
The Vivify Go app is free of charge. The app store on your phone may require billing information to download apps, but this app will not process credit card information or charge you for downloading or participating.
Why does the Vivify Go app ask me to share my location?
If you are using an Android phone, the app asks for you to share your location due to the pairing of biometric Bluetooth devices. If you will be pairing biometric devices provided by your Care Team, tap Allow or the pairing functionality will not work properly. Not all pathways require the use of biometric Bluetooth devices. For more information about your program and devices, contact your Care Team.
When receiving text alerts through the app, will there be a text message fee?
Standard text messaging rates apply for text messages. Do not reply to text messages as these are informational only. Contact your phone service provider for more information about your messaging plan.
After I download the app, how much data will it use from my data plan?
The level of data used for the Vivify Go app depends on the remote care program in which you are participating. Some pathways have educational content and health tips in video format, which require more data usage than the standard pathway images and biometric entries. Most pathways will require only a small amount of data usage for participation.
If you are concerned about data usage, consult your Care Team about your program content.
Note: +Go devices are not returned and are the patients to keep, even replacement devices.