How To Reset a Patient Password Follow
When a patient requests a password reset for their tablet, the assigned Care Team member receives a high alert email with the password reset request notification. The email notification includes a link to the Care Team Portal website.
Enabling a Password Reset
To enable the patient to reset their password:
After logging into the portal, you can hover over the high alert icon to view the patient's request.
- Click anywhere in the Patient Header (alerts section).
The Patient Monitoring page appears.
- On the Monitoring page, click the password alert row, and then click Accept.
Click a reason for the intervention (if applicable), and then click Accept to confirm.
The patient is prompted to enter a new password on their tablet.
Patient Requesting a Password Reset
The patient requests a password reset for their tablet as follows: