This KB highlights how to unassign a kit from a patient. This normally happens if the kit needs to be swapped out for a different size, the kit is malfunctioning, or the kit was deemed lost.
Portal Help Reference
This process is used to transition a patient to a different platform, for example BYOD or IVR. If the patient needs to be removed from the program, then you can complete the patient using the menu in the patient's header. For more information about how to complete a patient, see How To Complete a Patient.
As a Care Team member, to unassign a kit from one of your Patients:
- On the Patients page, click the patient.
The Patient Profile appears.
- In the Service Level panel on the Patient Profile page, click
The Service Level dialog box appears.
In the Service Level list, click Unassign Service Level, and then click OK.
If applicable, ensure the kit pickup information is correct. The pickup date and time are default values. Change the date and time, if needed and click OK.
The Patient header no longer displays the status or kit number. In the Patient's Profile History panel, the following information appears.