When running reports or attempting video calls, nothing happens after clicking “continue.”
These features use pop up functionality and some browsers may block them. After requesting the report or starting a video call, look in the URL bar. If there is a black square with a red X by the star icon, a page is being blocked.
Click the box. Click always allow pop-ups from this website, and then click on the blue link.
This changes the setting to allow the site to function without issues and will complete any process that you started.